Refund Policy

Last updated: June 12, 2024

Welcome to Porotimer's Refund Policy. This policy outlines our procedures and guidelines regarding refunds for our services. Porotimer is a product developed and owned by Approud Co., Ltd.

Overview

We strive to ensure complete satisfaction with our services. This refund policy applies to all purchases made through our website, mobile app, and desktop application (collectively referred to as "Service").

Right to Cancel

For both Monthly and Annual Subscriptions:

  • You have the right to cancel your subscription within 14 days from the purchase date without giving any reason
  • To meet the cancellation deadline, it is sufficient that you send us your cancellation request before the expiration of the 14-day period
  • The cancellation period expires 14 days after the day of the initial purchase
  • This right to cancel applies only following the initial subscription and not upon each automatic renewal

Refund Process

If you cancel within the 14-day period:

  • We will reimburse all payments received from you for the initial subscription
  • We will process the reimbursement without undue delay and within 14 days from when we are informed of your decision to cancel
  • We will use the same payment method you used for the initial transaction unless you expressly agree to a different method
  • You will not incur any fees as a result of the reimbursement

Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions where the cancellation request was made after the 14-day period
  • Add-on features or one-time purchases after usage
  • Accounts terminated due to violations of our Terms and Conditions

How to Request a Cancellation

To cancel your subscription:

  1. Contact our support team at [email protected]
  2. Provide your account email and purchase information
  3. State clearly that you wish to cancel your subscription
  4. You may use any clear statement to communicate your decision to cancel

Special Circumstances

We understand that special circumstances may arise outside the 14-day cancellation period. In such cases, please contact our support team, and we will review your situation on a case-by-case basis.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We will notify users of any material changes via email or through our Service.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Approud Co., Ltd
Email: [email protected] | [email protected]

This Refund Policy was last updated on June 12, 2024.